FAQ - Caviar Indonesia

Products & Quality

Are the products on caviar.id authentic?

Yes, we only provide premium products with the highest quality standards and guaranteed authenticity.

How should I store caviar once it is delivered?

Caviar products should be immediately stored in the refrigerator at temperatures between -2°C and 2°C to maintain freshness.

Are there size variations for each product?

Yes, we provide various size options that you can select directly on the product page before adding them to your cart.

How do I place an order?

Select your desired product, choose the size variation, add it to your cart, and proceed to checkout.

What payment methods are available?

We support various secure payment methods available on our checkout page.

Can I change the quantity of items in my cart?

Certainly, you can increase or decrease the quantity using the quantity buttons provided.

How long will it take for my order to arrive?

Orders are processed within 1-2 business days. Delivery time depends on your location and the shipping method selected.

How can I track my order?

Once shipped, you will receive a confirmation email containing a tracking number.

Does caviar.id ship nationwide in Indonesia?

We currently serve various regions across Indonesia within the reach of our partner couriers.

Can I return a product after purchase?

Returns are only applicable for items with unopened seals and in original condition within 7 days (excluding certain fresh food products).

What if I receive a damaged product?

Please contact our customer support immediately via the contact us page with photo or video unboxing evidence.