Frequently Asked Questions

Products & Quality

Are the products on caviar.id authentic?
- Yes, we only provide premium products with the highest quality standards and guaranteed authenticity.
How should I store caviar once it is delivered?
- Caviar products should be immediately stored in the refrigerator at temperatures between -2°C and 2°C to maintain freshness.
Are there size variations for each product?
- Yes, we provide various size options that you can select directly on the product page before adding them to your cart.

How do I place an order?
- Select your desired product, choose the size variation, add it to your cart, and proceed to checkout.
What payment methods are available?
- We support various secure payment methods available on our checkout page.
Can I change the quantity of items in my cart?
- Certainly, you can increase or decrease the quantity using the quantity buttons provided.

How long will it take for my order to arrive?
- Orders are processed within 1-2 business days. Delivery time depends on your location and the shipping method selected.
How can I track my order?
- Once shipped, you will receive a confirmation email containing a tracking number.
Does caviar.id ship nationwide in Indonesia?
- We currently serve various regions across Indonesia within the reach of our partner couriers.

Can I return a product after purchase?
- Returns are only applicable for items with unopened seals and in original condition within 7 days (excluding certain fresh food products).
What if I receive a damaged product?
- Please contact our customer support immediately via the contact us page with photo or video unboxing evidence.