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Questions, answered.

Everything you might want to know before you order — from choosing your first tin to serving it at its best. Still unsure? Speak with our concierge.

About Caviar

What is caviar?

Caviar is salted roe from sturgeon — widely regarded as one of the world's most prized delicacies, known for its delicate pearls and refined, briny flavour.

What is the difference between caviar and roe?

Roe is the general term for all fish eggs, while caviar refers specifically to salted sturgeon roe. All caviar is roe, but not all roe is true caviar.

What is the best caviar for beginners?

Siberian Sturgeon or Russian Sturgeon caviar is usually a great starting point, with a balanced flavour and a smooth, approachable texture.

How do you tell if caviar is real?

Authentic caviar has a delicate, melting sensation on the palate, whereas imitations feel firmer or grainy. Every tin from Caviar Indonesia is guaranteed genuine.

Serving & Storage

How do you eat caviar properly?

Serve it well chilled, using a non-metallic spoon — mother-of-pearl, ceramic or glass — so the metal doesn't alter its delicate taste.

What do you eat caviar with?

Caviar pairs beautifully with blinis, toast, crème fraîche, potatoes, eggs, oysters and sushi. To drink, choose champagne or a dry sparkling wine.

How should I store caviar after delivery?

Store it immediately in the coldest part of your refrigerator, ideally between −2°C and 2°C, and keep the tin sealed until you are ready to serve.

Ordering & Delivery

How do I place an order?

Choose your products on the website, select the size, add them to your cart, and proceed to checkout with your delivery details.

What payment options can I use?

Several secure payment methods are available at checkout for you to choose from.

When will my order be delivered?

Orders are processed within 1–2 business days. Delivery times then vary depending on your location.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow its progress.

Does Caviar Indonesia deliver across Indonesia?

Yes — we deliver to many regions across Indonesia, within the reach of our trusted partner couriers.

Returns & Refunds

Can I return a product after purchase?

Returns are accepted only if the item is in its original condition with the seal unopened, within 7 days. Certain fresh food products are excluded.

What should I do if my product arrives damaged?

Contact our team immediately with photo or video evidence from your unboxing, and we will make it right.